Help Centre/Billing & Account/Setting up two-factor authentication (MFA)

Setting up two-factor authentication (MFA)

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Summary

Scenarios supports authenticator-app-based two-factor authentication (TOTP) — apps like Google Authenticator or Authy.
Enrolling shows a QR code to scan (or a manual secret key), followed by a 6-digit code to confirm setup.
Once enrolled, you'll be asked for a 6-digit code from your authenticator app when logging in.

Setting up MFA

Scan the QR code shown during enrolment with an authenticator app (or enter the secret key manually if you can't scan it), then enter the 6-digit code the app generates to confirm setup. From then on, logging in will ask for a fresh 6-digit code from your authenticator app alongside your password.

Frequently asked questions

What kind of two-factor authentication does Scenarios use?

Authenticator-app-based (TOTP) — the same standard used by apps like Google Authenticator and Authy.

What if I can't scan the QR code?

You can enter the secret key shown alongside it manually into your authenticator app instead.

More in Billing & Account

Managing your subscription Deleting your account and data Exporting your data Refunds and cancellations How the referral programme works

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Scenarios

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Scenarios is a trading name of Scenarios Software Ltd. Registered in England and Wales. Company No. 17046348. ICO registration: ZC115276.
Registered office: 1 Lievesley Grove, Nottingham, NG4 4LW