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Refunds and cancellations

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Summary

  • Paid subscriptions are non-refundable, but cancellation has no fees or lock-in.
  • Access continues until the end of the billing period, then reverts to Free.
  • Saved plans are kept; paid-only features become inaccessible.

Cancellation terms

Paid subscriptions are non-refundable, but you can cancel anytime with no fees or lock-in — your access continues until the end of your billing period, then reverts to the Free tier. Your saved plans are kept but paid-only features become inaccessible. For exceptional circumstances, contact support@scenarios.uk.

Frequently asked questions

Are paid subscriptions refundable?
No, paid subscriptions are non-refundable, but you can cancel anytime with no fees or lock-in.
What happens to my plans if I cancel?
Your saved plans are kept but paid-only features become inaccessible once you revert to the Free tier at the end of your billing period.

More in Billing & Account

Managing your subscriptionDeleting your account and dataExporting your dataSetting up two-factor authentication (MFA)How the referral programme works
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